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The NBX HelpDesk with its main sponsor Metropark Communications, Inc. provides two types of extended warranty packages. The Guardian Care and Express Care packages:
Metropark Guardian Care
For customers who require a high level of responsiveness and on-site support, the Metropark Guardian Care service offers a comprehensive on-site support package. Guardian service includes a mix of telephone support, on-site engineering assistance, hardware replacement, software updates, and Web services, making it an excellent choice for network based phone systems running mission-critical applications.
Key Benefits
Quick response to phone inquiries
Guardian customers receive telephone support from knowledgeable technical support technicians within one hour of phoning in a non-software or non-programming question or hardware concern to Metropark.
Advance hardware replacement
The Guardian service provides comprehensive on-site service from highly trained Metropark field
service technicians. 2 to 4 hour emergency response which includes guaranteed hardware replacement. If reported problem is not covered under warranty or "comes clear", a service charge will apply. Ask about Metropark's Block-Of-Time Service Plans to save on service calls.
Easy access to software through MetroTools
Software upgrades ensure that Guardian customers optimize network/phone performance by gaining access to the most recent versions of NBX software, via Metropark's FTP site or CDRom(s).
5 Year Coverage
The Guardian service simplifies planning and budgeting for network/phone maintenance by providing a complete support warranty package for a one-time fee or build it into your lease.
Metropark Express Care
For customers who install and maintain their own network/phone hardware, the Metropark Express Care service is a sound choice. Designed to supplement a mature in-house support organization, the Express service provides easy access to Metropark’s technical expertise. The service includes advance shipment of replacement hardware, telephone support, and software updates.
Key Benefits
Quick response to phone inquiries
Express customers receive telephone support from knowledgeable technical support technicians within one hour of phoning in a non-software or non-programming question or hardware concern to Metropark.
Advance hardware replacement
The Express service provides comprehensive on-site service from highly trained Metropark field service technicians. In addition, customers receive same day or next day business day hardware replacement If reported problem is not covered under warranty or "comes clear", a service charge will apply. Ask about Metropark's Block-Of-Time Service Plans to save on service calls.
Easy access to software through MetroTools
Software upgrades ensure that Guardian customers optimize network/phone performance by gaining access to the most recent versions of NBX software, via Metropark's FTP site or CDRom(s).
5 Year Coverage
The Express service simplifies planning and budgeting for network/phone maintenance by providing a complete support service package for a one-time fee or build it into your lease.
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