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Explain a VCX Phone Profile

Each phone extension has an associated phone profile. A phone profile includes a set of attributes (for example, a dial plan and Class of Service) that are common to all phones that use the profile.

You can create multiple phone profiles customized for different groups of phone users. For example, you can create a different phone profile for sales, accounting, and customer service.

A phone profile specifies a primary and secondary call processor, and an associated range of telephone extensions.

In a multi-site VCX environment that includes branch offices, you can create a phone profile for each branch. The branch phone profile specifies the branch's primary, secondary call processor, and an associated range of telephone extensions.

A VCX Connect system provides telephony services for users in a single site. You can, however, use the Global Directory to link multiple VCX Connect sites.

VCX software includes a phone profile with general settings designated as the default phone profile. You can modify this profile or you can create additional phone profiles. All phone extensions must be associated with a phone profile.